Remote Support
Your IT issues fixed fast!
We have been providing computer support for many years and speed has always been of the essence. By securely taking control of your computer we can quickly resolve most computer problems, with the minimum of hassle for you and your staff.
Using remote control technology we can;
- Securely take control of your computer in seconds
- Respond quickly and efficiently to support requests
- Help reduce the TOC (total cost of ownership) of your IT equipment
Remote support is easy for you and your staff - even novice users can easily accept remote support sessions and can connect to our technicians in a matter of seconds. It's just a case of launching internet explorer (or any web browser) and entering a code supplied by one of our technicians.
Remote control support saves you money
Remote control IT support will save your business money. In most cases using remote control technology can totally remove the need for an engineer to make a site visit, meaning problems are resolved fast and cost effectively.
How remote control works...
That standard price for remote control support is £25.00 per head, for bulk discounts please get in touch so that we can full discuss your needs. We also offer on-site support for the rare occasions that we can't fix the problem using remote control.- Problem is reported via phone, email or Skype
- User is asked to visit webcaretakers.com and enter a six digit code provided by our technician
- User clicks a button to confirm consent for us to control their computer
- Our technician can now see the screen of the computer, and can quickly solve the problem by using the keyboard and mouse as if they were in front of the PC
- Control is returned to the user, and our technician no longer has access to the computer in question.
Here's what our clients have to say about remote support
Web Care Takers' remote support is just great. I have been a customer for many years and his service has always been outstanding. I’m reasonably computer literate, but even so in the old days when we needed to make changes to my email account they would talk me through the process on the phone step-by-step. Now I just have to log on to remote support and they can take over my machine and make the changes in a fraction of the time. The same goes for any problems, I don’t have to email Andrew or phone with the symptoms, Web Care Takers can just take over my machine and see for themselves, and fix it. It’s GREAT!
The remote support service provides us with timely and cost effective IT support. No longer do we have to wait until someone can come to our site. The support can now be made available almost instantaneously or at a time convenient to ourselves. It is cost effective in that it avoids additional visits to site. Also, no longer do non IT people have to explain our problems to IT professionals who clearly have a greater understanding of IT matters than ourselves. The IT professional can save considerable time and effort by immediately accessing a PC to resolve a problem.
I have found the new remote support service extremely useful in being able to get computer problems resolved quickly and economically, not requiring an expensive and time consuming site visit. This system is very efficient and also ensures complete security
Keith Beadle
Director
SAFCO (Services) Ltd
Without a remote support agreement assistance can still be given at a cost of £20 per half hour session.
